Our Consulting Team

Heather Albarano

Heather Albarano – Owner RCR COnsulting & President Kaizen HR


As a game-changing human resources leader, Heather Albarano has devoted her entire career to optimizing HR operations, energizing cross-functional teams, and achieving new levels of organizational success. In leading major HR initiatives for diverse organizations, she consistently boosted staff performance, improved employee satisfaction, and developed top-performing leadership teams.

Heather is an expert in scaling HR organizations and collaborating effectively with professionals at all levels of an organization. With a history of operating with autonomy and discretion, she is known for delivering deep insight and broad understanding of employment laws and best practices.  


  • Masters’s Degree in Human Resources Development, (George Washington University)
  • Women in Leadership, (INSEAD)
  • SPHR Certification (HRCI)
  • SHRM-SCP Certification (SHRM)
  • HRPD, Human Resource Professional Development Certificate (Lorman)
  • Diversity, Equity and Inclusion in the Workplace Certificate
  • Gusto People Advisor 
Diversity, Equity and Inclusion in the Workplace Certificate
Gusto People Advisor Certificate

Jen McCarthy – Lead Recruiting Guru


Jen joined our team in December of 2021. She has almost a decade working in and leading Talent Acquisition teams, she is a co-owner to a small construction business so personally understands the challenges a small business faces.   


  • Bachelor’s Degree in Human Resources Management and Health Services Administration (Mount Mercy University) 
  •  Professional in Human Resources Certificate from HRCI
PHR Certification
Baylie Lane

Baylie Lane – HR Consultant

Baylie joined our team in September 2022. With over eleven years of success in HR administration across a wide range of industries including working with a PEO organization, she is a great addition to our team with expertise in employee relations, regulatory compliance, recruitment and retention, benefits, compensation, payroll and management coaching.  Baylie is service-focused and enjoys successful partnerships with clients contributing to their overall success.  


  • Bachelor’s Degree in Human Resources Management (Georgia Southwestern University)
  • PHR Certification (HRCI)
  • SHRM-CP Certification (SHRM)
PHR Certification

Staci Bloomberg – HR Consultant

Staci joined our team in October 2022. With over twenty years of success in HR administration and strategy, she has extensive experience in the Healthcare and IT space.  She has her JD law degree, brining an expertise in understanding employment regulations and helping clients navigate those ‘tricky’ situations that can arise.  


  • JD Ohio State University
  • BS Indiana State University
Anna Blau

Anna Blau – HR Consultant

Anna joined our team in December of 2021. She brings to our team her strong HR management background across multiple industries including retail, distribution, manufacturing, and tech industries. During her tenure, she has been able to be a successful partner to leadership while effectively managing all HR functions including employee relations, full cycle recruiting, employee engagement and development, organizational planning, benefits, payroll, and contract negotiations.  


  • Bachelor’s Degree in Business Administration (Gonzaga University).  Focus in Human Resources 
Caitlyn Criner

Caitlyn Criner – HR Consultant

Caitlyn joined our team in June 2022. Caitlyn genuinely enjoys helping people and thrives on problem solving, she loves her role as an HR Consultant as it allows her to do both of these things. 

Prior to becoming an HR Consultant, Caitlyn provided HR support at the University of Flordia for eight years where she honed her skills in recruiting and employee relations. She is passionate about using her skills in coaching and customer service to support our clients and improve the culture of their organizations.  


  • Bachelor’s Degree and Master’s Degree James Madison University

Mariela Franco -HR Coordinator

Mariela joined our team in October 2021.  She has been in HR Administration for 15 years.   During her time in HR she has supported for-profit, and non-profit businesses.  She is active in the community frequently volunteering as an English-Spanish Translator and working with Latino Outreach programs. 

Alexandra Aluja -HR Coordinator

Alexandra joined our team in October 2021.  She has been in HR Administration and recruitment for almost 20 years.   During her time in HR she has supported large businesses such as Unilever and Nokia and has brought those experiences and best practices to small businesses. She has experience providing HR support in LATAM, Canada and the United States. She speaks English, Spanish and French. 



  • Bachelor’s Degree Universidad de la Sabana

Kaizen Human Capital is an evidence-based organization development, leadership coaching and human resources consulting firm. Kaizen Human Captial and RCR Consulting Group formed a joint venture to provide support to clients. Depending on the size and need of the client, clients may be supported under Kaizen or RCR Consulting Group but all clients benefit from the expertise and resources of the sister organizations. 


I wanted to wholeheartedly thank you for the commitment, dedication and hard work put into implementing the alternative work arrangements that were designed to help our company overcome the COVID-19 crisis in NAM. Not only did you do it by always keeping our employee experience in mind, and your speed of execution has allowed NAM to reduce its costs as early as possible.
Mai Lan
SVP Human Resources
We are building out a team of consultative sales experts to help drive the companies strategic ambition. These individuals, as well as their skill sets are very different from our traditional sales teams. Heather has been instrumental in challenging not only me, but the entire organization in rethinking the way we approach and attract this type of talent. It is truly great to have her on the team.
A. Bennett
SVP Strategic Accounts and Solutions