Our Consulting Team

Heather Albarano

Heather Albarano – Owner RCR COnsulting & President Kaizen HR


As a game-changing human resources leader, Heather Albarano has devoted her entire career to optimizing HR operations, energizing cross-functional teams, and achieving new levels of organizational success. In leading major HR initiatives for diverse organizations, she consistently boosted staff performance, improved employee satisfaction, and developed top-performing leadership teams.

Heather is an expert in scaling HR organizations and collaborating effectively with professionals at all levels of an organization. With a history of operating with autonomy and discretion, she is known for delivering deep insight and broad understanding of employment laws and best practices.  


  • Masters’s Degree in Human Resources Development, (George Washington University)
  • Women in Leadership, (INSEAD)
  • SPHR Certification (HRCI)
  • SHRM-SCP Certification (SHRM)
  • HRPD, Human Resource Professional Development Certificate (Lorman)
  • Diversity, Equity and Inclusion in the Workplace Certificate
  • Gusto People Advisor 
Diversity, Equity and Inclusion in the Workplace Certificate
Gusto People Advisor Certificate

Jen McCarthy – Lead Recruiting Guru


Jen has almost a decade of working in and leading Talent Acquisition teams, she is a co-owner to a small construction business so she personally understands the challenges a small business faces.   


  • Bachelor’s Degree in Human Resources Management and Health Services Administration (Mount Mercy University) 
  •  Professional in Human Resources Certificate from HRCI
PHR Certification
Baylie Lane

Baylie Lane – Senior HR Consultant


Baylie has over eleven years of success in HR administration across a wide range of industries including working with a PEO organization, she is a great addition to our team with expertise in employee relations, regulatory compliance, recruitment and retention, benefits, compensation, payroll and management coaching.  Baylie is service-focused and enjoys successful partnerships with clients contributing to their overall success.  


  • Bachelor’s Degree in Human Resources Management (Georgia Southwestern University)
  • PHR Certification (HRCI)
  • SHRM-CP Certification (SHRM)SR 
PHR Certification

Staci Bloomberg – Senior HR Consultant

Staci has over twenty years of success in HR administration and strategy, she has extensive experience in the Healthcare and IT space.  She has her JD, bringing an expertise in understanding employment regulations and helping clients navigate those ‘tricky’ situations that can arise.  


  • JD  Ohio State University
  • BS Indiana University
  • SHRM-SCP Certification (SHRM)

Tamera (Tammy) Wyatt – HR Consultant


Tammy is an experienced HR and Finance professional with a documented success record or devising and executing strategic objectives that align with the long-term goals and aims of the organizations she supports.  She has a wide range of HR experience including benefits adminstration, compensation, HRIS systems, recruiting, onboarding, payroll, finance and accounting.  

In her free time, she volunteers with a local Delta Sigma Theta Sorority chapter, including helping with monthly enrichment programs for high school teen girls developing leadership skills, college readiness, and career development. 


  • Bachelor’s Degree Management Information Systems – Grambling State University
  • MBA focus on Financial Management – Southeastern University.
  • PHR Certification (HRCI)
  • SHRM-CP Certification (SHRM)

Mandy Henderson – Payroll and Accounting Manager


Mandy leads our payroll and accounting function.   She knows that the books and paying employees accurately and on time are the heart of every business and approaches her work with a passion that is unparallel.   

In her 20 years of experience, her favorite part of working with small businesses is helping them clean up and put smooth processes in place. 


  • Bachelor’s degree Accounting – American InterContinental University

Michelle LeBlanc  – HR Consultant

SHRM-SCP, Gusto People Advisor

Michelle is an accomplished HR professional who holds nearly 20 years of HR experience in various functions, supporting primarily global Fortune 500 companies in the oil and energy sectors.  She has an affinity for partnering with leadership to align their strategies to promote employee-centric cultures and drive high-performance.  

She also holds a unique perspective on small business and entrepreneurship as she has held leadership roles for start-ups and high-growth organizations, as well as operates a local tree service with her husband.  Working closely with business owners and leaders in hyper-growth areas is where she found a passion for architecting and scaling the people function to align with organizational strategy.


  • Master’s Degree in Human Resources Development (Texas A&M University)
  • Certified PRINT Coach (Paul Hertz Group)
  • Gusto People Advisor
Gusto People Advisor Certificate

Grace Lawson – HR Consultant


Grace is a strategic business executive, with a demonstrated track record of achievement in organizational development, change management, building successful teams, developing training programs, and enhancing business and technology processes.  


  • Bachelor’s Degree and Master’s Degree James Madison University
  • GPHR & SPHR Certification (HRCI)
  • SHRM-SCP Certification (SHRM)
  • CEBS – The Wharton School 
  • Bachelor’s Degree and MBA, Belmont University
  • Masters of Education, Tennesse State University

Brittany Massie – HR Consultant

Brittany is a tech-savvy HR professional, who embraces how we can leverage systems and processes to improve business efficiency and the employee experience.  She has a well-rounded HR background in policy, systems, compliance and employee relations. 


  • Bachelor’s Degree in Human Resources Management,  Ashford University
  • MBA, Franklin University 
Caitlyn Criner

Caitlyn Criner – HR Consultant

Caitlyn genuinely enjoys helping people and thrives on problem-solving, she loves her role as an HR Consultant as it allows her to do both of these things. 

Prior to becoming an HR Consultant, Caitlyn provided HR support at the University of Flordia for eight years where she honed her skills in recruiting and employee relations. She is passionate about using her skills in coaching and customer service to support our clients and improve the culture of their organizations.  


  • Bachelor’s Degree and Master’s Degree James Madison University

Ashley Henderson- HR Consultant

Ashley is an energetic, strategic partner who thrives in helping leaders achieve their mission and carry out values. With more than 12 years of experience providing human resource services to an array of industries, she brings to each client the ability to listen, provide practical solutions and help companies unleash their people capabilities.

Ashley serves as HR champion in administering and advancing HR functions while acting as a resource on policy interpretation and implementation. Her background in HR leadership, employee relations, and recruiting experience make her an invaluable team member.

Ashley holds both the PHR certification and a Masters Degree in Human Resources Management.


  • Masters’s Degree Human Resources Management
  • PHR Certification (HRCI)

Mariela Franco -HR Coordinator

Mariela has been in HR Administration for 15 years.   During her time in HR she has supported for-profit and non-profit businesses.  She is active in the community frequently volunteering as an English-Spanish Translator and working with Latino Outreach programs. 

Alexandra Aluja -HR Coordinator

Alexandra has been in HR Administration and recruitment for almost 20 years.   During her time in HR she has supported large businesses such as Unilever and Nokia and has brought those experiences and best practices to small businesses. She has experience providing HR support in LATAM, Canada and the United States. She speaks English, Spanish and French. 


  • Bachelor’s Degree Universidad de la Sabana

Bianca Aviles -HR Coordinator

Bianca has been in HR and recruitment for a wide range of industries including Manufacturing, IT, Legal, Behavioral Health, Engineering, Construction and more.  She has experience supporting companies both in LATAM and North America.  She speaks English and Spanish.


  • Bachelor’s Degree Keiser University

Regina Gutierrez -HR Coordinator

Regina has her bachelor’s degree in marketing and publicity and recieved her post graduate degree in Human Resources. She has experience supporting companies both in LATAM and North America with a heavy focus in supporting businesses in the real estate space.  She is fluent in English and Spanish.


  • Bachelor’s Degree Unviversidad Americana

Laura Nebreda -HR Assistant

Laura Nebreda is a psychology student with a passion for helping and guiding people to achieve their goals. She is working to get her degree in Psychology with a focus in Human Resources from the University of Barcelona, Spain. She has also attended courses in Leadership, Citizenship, and Development from the Venezuelan American Center and a non-profit organization. With over two years of experience in customer service and administrative management, she has also worked in the legal and administrative aspects of immigration in the United States at a legal firm.

As a bilingual speaker of English and Spanish, Laura is able to communicate effectively with clients from diverse backgrounds. She enjoys working closely with clients to understand their needs and provide them with the support they need to succeed.


  • Bachelor’s Degree University of Barcelona

Kaizen Human Capital is an evidence-based organization development, leadership coaching and human resources consulting firm. Kaizen Human Captial and RCR Consulting Group formed a joint venture to provide support to clients. Depending on the size and need of the client, clients may be supported under Kaizen or RCR Consulting Group but all clients benefit from the expertise and resources of the sister organizations.